Refund and Cancellation Policy

Digital products

Our products are digital files that you can download immediately, so we can't take them back once they have been downloaded. For this reason, all sales are final, except in the cases below.

When we refund

• The file is damaged, won't open, or is not the design shown on its page, and we can't send a working file within 3 working days.

• You were charged twice for the same order.

• You paid but the order did not reach your account and we can't fix it.

• You have not downloaded any file from the order yet, and you ask us within 7 days of buying.

Cancellation

You can cancel an order before you download any of its files by contacting us within 7 days of payment. After a file has been downloaded, the order can't be cancelled.

How to ask

Please email support@outlinehub.co with your order number (it starts with OH-) and a short description of the problem. Screenshots help.

How refunds are paid

Approved refunds go back to the same card, UPI or bank account you paid with, through Razorpay, within 5 to 7 working days. Your bank may take a few more days to show it.